Originally Posted by fabric_fancy
i teach at a LQS that is a bernina dealer and the prices are always kept a secret.
the staff isn't even allowed to release that information over the phone if people call to obtain that information.
i found it so off putting that i have no interest in ever owning a bernina since this policy isn't shop specific its all of them - this is a global decision to deceive its customers.
"Global policy to deceive customers"? That's untrue and defammatory. Bernina prices in the UK and elsewhere are posted online. Check it out. I don't have any trouble getting prices over the phone if I explain that I'm not willing to make the drive without that info. Maybe it helps to be polite.