I purchased a Bernina from a guy in California. It wa not packed properly and when arrived it took me at leat 1/2 hr. to get all the little foam pieces out of the machine. After setting it all up, it did not work! Also, one foot was broken and several which were photoed in the ad were not in the package. I immediately emailed him and he gave me quite a hard time about having his wife witnessed all that was sent and he couldn't understand why pieces were broken. Thru E-bay I got my purchase price ($795) refunded but didn't want to continue arguing for the postage which was near $50.00 each way.
I have to add that he was a first-time-seller, which I will never buy from again.