Well, since the "horse has left the gate" as the saying goes, this is all after-the-fact. I personally think the members would have been much better served had we had advance notice the format was changing, when it was to be effective, some tutorials on how the new format would look and how to navigate through it. Personally, I have written to the board a couple of times in the past and never received a reply so maybe they need to increase their staff. And I'll bet the people who designed the changes are not the average stay-at-homes who haven't made using a computer a priority in their lives, thereby feeling confused and overwhelmed right now.