I used to work at the Greyhound bus depot. This man used to come in accompanyed by a social worker and he also seemed like they had him very drugged up. One time he had a really, really runny nose. I handed him a tissue and said quietly that his nose needed a wipe. I swear he seemed to get better after that and did not seemed so heavily tranquilized when I saw him. So if you don't think that a small action can have a big benefit, then think again! I love this thread, thanks...