JoAnn coupons are on the internet and through the mail if you sign up for them. If you have a coupon and find that what you want is already on sale, JoAnn's didn't plan it so you couldn't use your coupon. Long lines at the cutting tables and checkout occur because a lot of people shop at the same time, and want to take advantage of the sales like everyone else. Taking a "ticket" for the cutting table gives each customer a place in line for cutting, and helps the employees to know "who is next." When you enter the store, take a ticket for cutting right away and you may not have to wait so long. If you have issues with the store procedures, or an emplyee, or coupons, talk to the store manager or contact the corporate office. As for "black Friday", remember the employees are in the middle of that crowd, too, and doing their best to help everyone. I, personally, thank you for shopping at JoAnn's. Wish you all could shop at my store - you would have a good shopping experience. Happy Thanksgiving, and happy quilting.