I just picked up my Bernina 820 on Saturday. The girl spent about 3-4 hours going over beginning things with me. She didn't want to load me up. When I feel comfortable with this, we'll go a step further. I'll have one-on-one instruction any time I want or need it for the life of the machine. Plus - I get 20% off all purchases at the store all the time. I am now looking for a cabinet - think I will get the Arrow Gidget II - and a rolling tote.