I would probably look at another brand that has good service near you. Your dealer now isn't any help. I would be frustrated too. A good machine sews well and and is reliable. I use a Baby Lock and it is a great machine. Where you live the choices may be different. In the old days I had a couple of machines like yours and my confidence as a sewer really plumetted. I avoided sewing for years. I hope that you find a machine that you love.