Originally Posted by
CarolinePaj
Hi,
I too am in the UK and there are a lot of dealers out there that will welcome your business so stay away from your original dealer.
I have a few machines and one of them is the Janome 4900 which is the next version to yours. What I would suggest is talking to Janome or taking your machine to a different repair/Service place. Whilst I agree that Janome's can be a tad temperamental with regards to threads, once threaded correctly they work like a dream. Always ensure that the two green lights on the front of the machine are lit before threading the machine as this indicates that the machine is in the optimum position for threading. Try asking other people where they get their machines serviced..... Word of mouth is always the best form of recommendation.
I hope this helps..... If you want to chat some more about this, please feel free to PM me.
Thanks Caroline. I've talked to Janome several times - their customer service people in Stockport are very helpful. Their suggestions re FMQ focus on choice of thread - and I don't always want to use embroidery thread! (Though it does tend to be more successful than some of the others). I could actually take the machine to them to be serviced, as they're not far from here, but they charge a lot (over 100 pounds minimum), so it's back to the question of whether I should invest any further in this machine.
I wish I could find a good dealer! I don't know enough quilters in my part of England to get any recommendations - though I've heard some negatives about more than one of them. I'd certainly be prepared to travel if I could find the right place. I also need to look beyond Janome, I think - there's a nearby Husqvarna/Pfaff dealership which does get good recommendations. I don't know of anywhere else other than the dealer's where I could get the machine serviced in this area. My only other contact is in Northumberland, which is a bit far at this time of the year!