I can only add that I agree with the great advice the others have given you...and that I especially don't understand why a dealer would presume to even suggest, let alone say that the fmq problems are ALL user related...pardon my english (lol)..but, "How rude". I hope you won't let that hamper you, and please know that I for one have been working on my fmq technique for a while now, and I still have days where I think, I actually have got this down...then the next day, BAM! Right back to a big mess!!!
Good luck to you,
Kif