I purchased my Janome at the only Janome dealer in my town. I took my 5 yo Singer in and they wouldn't take it as a trade. Ok, not a big deal. I wasn't buying a high dollar Janome anyway. All they wanted was to make a sale. I got NO lessons, unless you count the 15 minutes the sales person spent with me comparing the machine I was going to purchase and the other machine that cost $1000 more. They have no customer service skills to speak of. They are usually standing around gabbing with each other and you have to interrupt them to get fabric cut. I have only been back into that shop once since I took 1/2 of a free class they were offering. I am bad, my machine has never been serviced and I have had it for 5 years. I travel frequently and anything dealer within 2 hours from me gets a look see. I would be willing to travel the 2 hours both ways than give the local dealer another penny! When I am ready for an upgrade, I will purchase from an out of town dealer.
If I were you, I would be willing to travel a bit to get a better, more personable dealer and give them your business. I wouldn't give your current dealer anymore of your time or money.