I have been extremely displeased with my Bernina since day one. My machine needed to go back to the factory, because the dealer wasn't able to fix a problem I had with it. Their service was poor, not consumer friendly, and expensive. Their attachments are very expensive too. I spent a summer teaching lessons at a Bernina dealer, using a variety of Bernina machines. I discovered that most of them had the same issues - which solidified my opinion that I would never purchase another Bernina product.