I have a Baby Lock, but it's much older (2000). Bought it in '02. I just love it - bought it reconditioned as the lady had bought it and about 6 months later traded it in for a professional machine (whatever that is). Anyway, Baby Lock is a good brand and I have service on it mostly because it's used and I want to keep it running - kinda like changing the oil on the car regularly. I've only once had a problem with it and my service man (who comes to me) had to take it home so he could be on his work table where he can be static free and not mess up the computer portions.