Originally Posted by
eastermarie
Does JoAnns have a certified Viking repairman or do they use a door to door service repairman that pickups machines from several locations for service work. If it is the door to door service guy, that will negate your Viking warranty because he is not trained and certified by Viking. JoAnns sells the machines but does not service them themselves, they are outsourced. Be very careful. For dealers to maintain their certified status with the companies, they have to have updated retraining for repair and servicing their machine models.
I just read the article posted by someone else regarding the lower end Vikings being sold at JoAnn et al. They are not of the same quality (not made by the Husqvarna factory you may think of) as the higher end ones and it may be a wiser choice to look into another brand or used better grade machine. Just a thought... If you Google "Too much information" referring to a blog in which a husband did all the intricate research on what machine is best and which is made where and by whom... it is worth the read.