Problems
Hi SuzyQ,
Your dealer must be a doozy! Wow, what a terrible experience for you. I really think it's the tension settings and he is trying to set your machine to one type of thread only, you shouldn't be restricted like that. It will be kind of hard for you to believe but this is really a great machine but only when everything is set right. I hope you can contact the Janome company and get some satisfying results. If you need the email address of the tech at Janome let me know I have it at work and can get it for you. Judy