I think what I'm going to do is email viking and see what they can do. I understand that these things just happen sometimes, but I was just annoyed when I found out. I would have rather her told me she didn't know than to tell me she did and that they would never do any offers for this model. Oh well, maybe the email will help, maybe not. I'm just not in the mood to be confrontational about it just a little bummed. DH is the same way... says oh well it might take more time trying to prove my point than its worth sometimes.