I only read one of the eight pages of comments...and can easily tell you it's a friendly, knowledgable staff. We all know we can get fabric at Joann's or Walmart even...but do you get the one on one you can get at a quilt shop? My closest quilt shop is over 36 miles each way a 40 minute drive easily each way. I don't get there often...but love the service & friendlyness of the staff.