I am a Brother fan regardless of if they were rude, the machines are work horses and I have never had a problem with any of mine. It is the machine, not the person and that person could have just been having a bad day with other rude people (the domino thing). I would give Brother a second chance especially since it meets what you need and want. Better that then get something you don't need or want just because someone said "have a nicer day".