I have been using fabric.com for 12 years. The only problem I have ever had was once when I did not read the listing correctly. They would have taken that back, but I found a better use for it. In shopping with them, I have found some really great stuff that I certainly would not have gone looking for. For example, brushed denim makes great , soft backings for drag around kid quilts. They have always been pleasant AND FAST. I live in a very small mountain town, so I really appreciate them.