The day I have to take my Gammill IN for servicing is the day I'll start looking for another brand of machine...it's too big, and I'm too old to play those kind of games. I see no reason to have to go through that if you have a good maintenance program for it at home and a reliable dealer to work through problems with you on the phone. (And yes, I understand that sometimes you just HAVE to take it in....but, no thanks! I guess I'd have to see if I can bribe my OSMG to come look at it if I can't fix it with dealer help.) Even the thought of having to take it in sends cold chills down my spine!