I have an 18" Innovation and have no trouble except something I have done wrong. As mentioned, the tech support is beyond amazing. Does not matter if you have a dealer close by or not, the factory tech takes care of you Immediately. Even if you have been having problems and they are nearby, someone will stop be and check things. You cannot get this service anywhere else that I know. I have only called a few times in 3 years and I have an older machine. Try to find one used for salel