I live outside Seattle and I take my singers to Mel up in Snohomish, WA. As far as I know, he is the only authorized Singer repair person in Washington state and he is a genius! He can fix anything Singer and is very knowledgable about the company. If you are driving a distance, he is very good about clearing his schedule just to work on your machine. It is pretty fun to drop your machine at Mel's and then spend a couple of hours shopping at all the antique shops in Snohomish. PM me if you want his number.