Joyce, I notice you live in GA. I bought my Pfaff from the dealer in Deluth (Discover Sewing) and the first QE 4.0 had problems and they replaced it with the newer 4.0 and have had no problems with it. I talked several times with their repairman and he highly praised the Pfaff. This dealer has two other stores in the Atlanta area and I recommend them if you are close to them.