Originally Posted by jrhboxers

First, a disclaimer - I LOVE Connecting Thread fabric. It is made and printed just for them. And it is great.

CT is very particular about how their prints come out. More so than another dealer or manufacturer that I have dealt with. If you have an issue with a piece of fabric, they will move heaven and earth to make it right.

Once - a long bit ago - there was a print that when I unfolded the yardage there was one spot where the design was double printed, basically making it useless. The area was about 9-10" long out of a 4 yard piece. I called them and they said to keep the fabric, use the backside of the misprint if I wanted AND sent another 4 yard piece - no charge for the shipping either.

And only my second ever complaint was about a very rough cut edge (obviously the beginning of the raw roll) making the first 4 inches unusable. There was a note that they had added an additional yard to make sure that I had the usable yardage that I had ordered.

Their customer service is fabulous as are their fabrics and everything having to do with them. JMHO