I have ordered from them several times and was always pleased with prices and fabric. It seems to me that lately their prices aren't as low as they had been. I have now been using Hancock's of Paducah and finding great bargains. I still look at Fabric.com and if they have what I need/want I wouldn't have any qualms about their fabric or customer service. Maybe I need to search again for those coupon codes, because if you can combine those with a sale price, THEN you are getting a bargain.