I purchased a Euro Pro denim and silk some years ago from QVC online and have not had a single problem. There is a sears repair store about 15 minutes away that my sister has taken her machines too with good results. I clean my own and "knock on wood" have not needed the repair shop as yet. QVC has great return policies too. I am going with one of my daughters to find a machine next year. for now she will take one of my gently used to get comfortable on. yea! one of my girls wants to sew!! she lives 6 hrs away but that's where my grandkids live so I will be there occasionally. haha