I have a Tin Lizzie and have never had the problems you describe. I have never used another machine so I can't compare but watching videos etc.. I think the Tin Lizzie may be a little rough. However, It is a lot less expensive than some of these other machines and is what I could afford. Overall I am happy with my machine. I have found customer service to be a little difficult, but I did eventually get help when I had a problem. My dealer is about 220 miles away but he is available by phone when I need him. I also found a lady, again, about 220 miles away that is very knowledgeable about Tin Lizzie and is always willing to help if I call her. Keep trying to get customer service. Try asking for Gregg. He is the one who helped me when I called and I could easily understand what he was telling me to try. Hope you get it going good for you!