I agree that the person in customer service was wrong but at least she was polite. A human error I can except...flat out rudeness by people in the service industry has become so commonplace that it is accepted as standard. I work in one of the most difficult service areas and I know I would not have a job had I treated someone the way I was treated. I would have had no problem with the fabrics person explaining to me that she could not do anything to help in a polite manner...or possibly offering to call a manager...anything that provided some sense of helpfulness...however she was rude and unhelpful and I do not think this is acceptable.