I worked in the floral industry for almost 30 years. You get people at their happiest times & their saddest times. I always tried to be nice to everyone even if I totally couldn't stand them. Children aren't taught to be respectable anymore so when they grow up they carry this mentallity with them. If employees would remember that they should treat customers like they want to be treated it would make a lot of difference in the work place. I am rasing my 2 DGS & they as well as my other children were & are being taught to respect their elders & other people. Thank God we do have unemployment as a lot of people would go hungry. Some do try to abuse it but they is true in a lot of situtations.