I do a lot of mail order quilts from a town that is about 2 hours drive from me. They are more than happy with my work, and keep sending their quilts to me for quilting. My turn-around is less than one week and I do them with the same amount of care and love as I do for all my customers. I would say if you haven't used them before, let them do your 'sample' quilt before you send them your masterpiece! They are probably just as concerned about meeting your expectations as you are.