Originally Posted by Tiffany
Originally Posted by Lostn51
Does it seem that customer service has gone south here lately? If its not Wally world its JoAnns or its Hancock Fabrics. Whats with these people?
Billy
Customer Service is going the way of the dinosaur. I won't say anymore, just calmly step off my soap box and walk away now. ;)
I agree - it's part of why I support my local shops [read: non-chain] whenever I can. It's harder to be nasty to your customers if you have to run into them in the grocery store, too. Not impossible, but harder.
I'm glad the mgr gave you your money back. I'm sure this experience will give you pause the next time you need fabric, though. Who wants to put money in the pockets of mean people? I've started looking online (I like eBay a lot these days) for cheap fabric when cheap is a priority. FreeCycle, too. And Craigslist. Lots of people will *give* you their excess fabric when they decide they no longer want it.