I have the stripped down version, the Queen Quilter 18. I bought it used 3 years ago. I have had some trouble other than operator error & Tin Lizzie had helped me with it. They're a little slow at getting to you, but have responded. The ESP version is a good machine & you'll enjoy her. I'm looking to upgrade mine to the Ansley 26 ESP or the Artistic 26 DX (which is the same machine.)