milly35,
I was told for service on the HQ I would need to find a local dealer. I would be scared to ask my local baby lock dealer if he would service an HQ if I decided to buy that. How would he feel after I grilled him on the baby lock and then buy an HQ. I think the only thing holding me back from the babylock is 5th bar (take up bar) that HQ has on their frame and I would loose storage under my HQ frame. Right now I have the Alex cabinets from IKEA under there that fit just perfect. Other then those things the machines seems pretty comparable to each other. Maybe I should not bother upgrading and stay with my HQ 16. We will see and I will update if I move forward.