I quit buying Kenmore machines. I have run into that kind of thing a few too many times. I don't know what kind of oil they used on them but it sets up and nothing moves right. You will have to find a way to clean all the gummy oil out of every moving part even in the inner most parts of that machine. Once you get the gummy oil out the rest of your problems should be solved rather easily. Getting that oil out is a pitb.