Contact the ' fabshophop' if you have a problem using your gift certificate, or accessesing the shop. They will check into it. I've won many gift certificates from the shop hop over they years, have never had a problem using them. Congratulations . I hope you get it worked out. If the shop has closed I would imaging the shop hop will either issue a g.c. To a different shop or send you a gift from them. They are good to work with.