I bought two machines from Amazon, using Amazon Prime not a third party. I sent one back, it wasn't what I thought. Amazon returned my money and paid for shipping because I didn't like it the machine. I bought another one from
Amazon and love it. Do you think a dealer would take back a machine because I didn't like it but nothing wrong with it? It's online buying for all my new machines now. There is not a machine made now that doesn't have detailed you tube videos lessons how to use the features. If it is still returnable, send it back and get another one. If it has issues then you know it is probably user fault.