First and only order went terribly wrong... They shipped me the wrong package (my order number was 1948 and they shipped me 1498's). When I called to let them know that I got the wrong package, the person was rude. And in the end, refused to refund my CC until they received the wrong package back in their warehouse and then they were now out of the special fabric that I had ordered. I immediately disputed the charge and got a permanent credit from Citibank that day after I sent the pic of what I received vs the receipt from my order. I honestly would have expected fabric.com to do something (even just a coupon for free shipping on my next order or something)
Oh and they would check the contact info on the order I received to see if they accidentally got mine. But of that and the refusal to immediately refund my CC because they know the fabric I wanted was now out of stock, I won't order from them again. There are too many other great places (Marshalls, Connecting Threads, etc)