I have ordered from them many times and usually with good results. When I have had an issue they usually resolved it in my favor. I have also received the bonus extra from the end of the bolt. One time they had sent me an email that one fabric was out of stock and did I want the rest of the order sent or wait for the other fabric to be back in stock. I responded to the email an hour later to cancel the order since it dropped me below the minimum for free shipping and didn't want to be charged shipping, but they had already shipped it. Customer service refunded the shipping, AND sent the other fabric I'd wanted at no charge a few days later.
That said, I have not shopped them lately because of the increased minimum for free shipping, the extra charge for less than 1 yard, and the discontinuance of coupon codes. That, and I have enough fabric for 3 lifetimes.