Update!!!
I just had this serviced earlier this year.
I looked at a couple of machines and became overwhelmed because even though the Pfaff Creative Vision 5.5 has it's quirks, it is still a great machine to me.
So, the husband and I came home and decided to try and find latest update...and after a couple of tries to update...it seems to be doing ok.
I have left it on for the last couple of hours and have continued to sew my units.
Hopefully this will help.
I will look into a repair/service at the Pfaff Store in Olympia after they open the interstate.
The train derailment was/has been awful for everyone involved.
Kirsten