I have ordered from them without any trouble. put my order in used a coupon got free shipping, and my order arrived fairly quickly.
I would contact them like you said your daughter was going to and see if they make it right.
I guess I am just a little to optimistic when it comes to things like this. Human error does happen, but as long as they right their wrong I don't say all bets are off!
Good luck and I hope they make it right!