I have two Janome, Magnolia and NQM 2016. I love both, never any trouble, quilted multiple quilts and can’t beat the price. There’s not a dealer near me but they are so popular I believe any good repair person could work on it. I’ve always bought online at sewing machine plus and customer service has always been great. I bought a Simply Sixteen with a Little foot frame from them as well. I did go to a local dealer and looked at another brand and was not impressed. So my trip to the dealer saved me from buying the wrong machine.