I too have had good experience from Ontario calling in to cs in Montreal,
even from the south in winter.
I only have a complaint that my walking foot is a piece of crap. I bought
others ...they work fine ..but I have a variety of machines ..some low shank
but also some high shank and slant shank.
But, I like to start / finish with same machine. I always recommend BROTHER.
Now if I can talk to them to get my iPad to talk to my Brother printer !!!!