I belong to another group and a few of the ladies there have also had that problem.Some have had classes disappear others can not access patterns. None have found a solution and most have not heard back form the company. If you could, I would suggest taking a screen shot of your account with the circles shadowed. Take as many as you need to document what they owe you. This will do two things - give you a hard copy of what they owe you and give a visual to include in an email. I would keep writing them - a few in the other group have received something other than a recap of the email the CEO had sent out. Good luck -