I bought a new Janome with a "dealer" and before I had even completed the "free training," she had health issues, closed the shop, no one is near. I never had the free training completed.
I have paid an online Janome dealer to take online training classes.
I would like to have the Janome serviced and there is no dealer around.
Buying from a dealer is not a guarantee as soon as you walk out the door....