Originally Posted by
Lee in Richmond
I go back and forth constantly about whether I need one better sewing machine instead of the 3 or 4 so-so ones I already have. Specifically, I am looking at the Juki HZL-DX7, but there are no Juki service centers I can find in Virginia. I can buy it from Joann's, but I don't think they do classes or actual service. Is it insanity to even consider this?
I have that exact machine and no dealer nearby. I now realize that it was a mistake. If a place is not an authorized dealer, Juki will not send them any parts to "ensure quality control" which means that you do have to have it repaired by a dealer. I had to ship mine 1300 miles. That adds a huge shipping cost plus additional time not being able to use it. While I was given information about the machine while I was first looking, there are always questions later on down the road. Furthermore, Juki is not known for its customer support. I like the machine, but I would never do it again.