I bought my new Bernina from a Dealer locally, but..they were new to bernina....they had been selling janome for years....and my new machine had an issue....so.....I took it back in twice now.....their tech has been going to Bernina tech classes......so hopefully, he is learning more about maintaining Bernina's....they said they were surprised at how different the Bernina was from the Janome. Both are good machines but the Bernina has some unique engineering to it and apparently has the tightess specs on the moving parts...which gives it the precision it is known for...but also makes it harder to adjust. My old Viking tech told me that the vintage singers for the most part are a breeze to work on as you just have to be somewhat close to any adjustment that needs to be done and they will work...he said you did not need much precision....of course the vintage singers were not designed to do embroidery which really requires tight precision.