I have two Joannes within a half hour of me. The service varies with the size of the store meaning the smaller the better. As for the coupons, ech!! Too many restrictions and the signage of specials sales etc have many times not been removed in a timely fashion. One time I got so upset about the signage I removed all the signs and walked over to the cashier counter and placed them on the counter. Telling them to regroup and try again.