I agree. Even getting things shipped to Canada has been timely. I watch a lot of their videos and have learned so much. I have helped create a new guild and a couple of members have just bought FWs, I did a tune-up for one of them as it had not been used in 20 years. Then I sent her to the FW Shop to buy the tune-up kit. A lot of people that I talk to (because I love my little FW) have not heard about them. It is wonderful to have such a concentrated place to find information.