Our problem is the Juki is just the machine, the quilting automation is grace, and we didn't realize when we bought the machine from a California company we would have literally no support, and they want us to send the whole machine to CA so they can look at it. The tech i talked to said he really didn't know what the issue is. I can build computers so I am pretty tech savvy, but their is a learning curve here, and hoping someone can help enlighten me