When you bring the design from your computer, is it in the correct format for your machine?
Is there a setting within the software program where you tell it the machine format? It may be something called "preferences".
Next question, Do you need to bring the embroidery file into the software?
I send or copy/paste the embroidery design file (pes format) to the USB stick. Then remove the USB from computer and insert into EMB machine. I seldom edit designs or use software for my projects.
Does your machine use USB sticks?