Keepsake Quilting
Wondering if anyone else is having problems getting orders from Keepsake Quilting. I have used them several times before but on Sept. 6 I ordered 6 yards of 3 different batiks and never received them. When I looked online they were showing as "unfulfilled" but my payment had gone through on the 6th when I ordered. When I tried to call I kept getting "leave a message and we will get back to you". Did that twice then went to website and asked for online chat "wait time is over 15 minutes" I waited online for almost 2 hours before I gave up. I also sent several emails to them and never got any response and finally in total frustration I sent in a review of their service of 1 star. About 30 minutes later I tried 1 more phone call and someone answered on the 2nd ring, she even knew my name probably from phone number and my account. Asked about my order not showing shipped answer was they had more orders than supplies for the fabric I ordered and they had just received new order and it would probably ship sometime next week. I asked why was I not informed of the delay and what was going on with them not answering calls, online chats or emails. She said she was sorry and fabric should be shipped next week. I again asked why no notification of delay and she said she would pass my concern on. If I don't receive any notification by next Friday I will probably ask for a refund, at least I used Paypal so I won't have to wait for it. Just had to vent - sorry.